Effective Date: 16/10/2025

Welcome to Hafeezullah Jewellers (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit hafeezullahjewellers.com (the “Site”), or otherwise interact with us online or offline.

1. Information We Collect

We may collect the following types of personal information:

• Contact & identity information: name, phone number, email address, billing and shipping addresses

• Order & account data: order history, preferences, account credentials (hashed), communication history

• Payment data: payment method, transaction details (we do not store full credit card numbers)

• Usage & technical data: IP address, browser type, device, pages visited, duration, referring URLs, error logs

• Marketing & communications data: your preferences and consents for receiving promotional messages

• Customer feedback & media: reviews, photos, and any content you share with us

• KYC/verification data (if applicable): e.g. CNIC, ID proofs, when trade-in or gold buy-back services are used

2. How We Collect Information

• Directly from you: when placing orders, creating accounts, contacting support.

• Automatically: via cookies, pixels, log files during site visits.

• From third parties: payment gateways, courier services, analytics providers, social media platforms.

3. Use of Your Information

Your information helps us to:

• Process orders, manage your account, and provide customer service

• Improve, personalize, and operate our Site

• Communicate with you (order updates, marketing, newsletters)

• Prevent fraud and enforce our policies

• Comply with legal and regulatory obligations

• Analyze trends and performance for marketing and business decisions

4. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Enable core site functionalities (login, cart, checkout)

• Record usage statistics and improve the Site experience

• Conduct targeted marketing and retargeting campaigns

You can control or disable cookies via your browser settings, though disabling essential cookies may affect site functionality.

5. Sharing & Disclosure

We will not sell your personal information. We may share it with:

• Payment processors and banks for transaction processing

• Courier and logistics partners for order delivery

• Hosting, email, IT service providers

• Analytics, advertising, and marketing partners

• Legal, accounting, and auditing advisors

• Authorities or courts when required by law

All third parties are required to protect your data and use it only for authorized purposes.

6. International Data Transfers

Your data may be processed or stored outside Pakistan. We ensure that any international transfer is secured under contractual, organizational, or legal safeguards to protect your information.

7. Data Retention

We retain data only as long as necessary for:

• Order fulfillment and accounting/legal obligations

• Legitimate business purposes (e.g. marketing, analytics)

• Complying with legal requests

After that, we securely delete or anonymize the information.

8. Your Rights

Depending on applicable law, you may have rights to:

• Access and receive a copy of your data

• Correct or update your personal information

• Request deletion or restriction of processing

• Withdraw consent, where processing relies on it

• Object to certain processing or marketing

• Lodge a complaint with a relevant authority

To exercise your rights, please contact us (see Section 11).

9. Security

We use reasonable technical and administrative measures (e.g. HTTPS, access controls) to protect your data. However, no method is entirely risk-free—please use caution when transmitting sensitive information.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we collected data from a child, contact us so we can delete it.

11. Changes to This Policy

We may update this policy occasionally. We’ll post the revised version on this page and update the “Effective Date.” Your continued use of the Site after changes implies acceptance of the updated policy.

12. Contact Us

If you have questions, wish to access or delete your data, or have privacy concerns, contact:

• Email: support@hafeezullahjewellers.co

• Phone / WhatsApp: +92-330-5271113

• Address: Hafeezullah Jewellers, Saddar Road, Peshawar Cantt. Pakistan