F.A.Q's
“Find quick answers to common questions about orders, payments, shipping, returns, and jewellery care here.”
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- Services Related FAQ's
Can I order a custom design from Hafeezullah Jewellers?
Yes, you can request personalized name pendants, engraved pieces, or bespoke jewellery from our artisans.
How long will repair or maintenance services take?
Minor polishing or cleaning is typically done in a few days; complex repairs may take up to 7–14 days.
Do you offer after-sales inspection or service?
Yes, we offer maintenance, cleaning, and inspection services for items you’ve purchased from us.
- Collections Related FAQ's
What gold karats do you offer at Hafeezullah Jewellers?
We offer 21K and 22K pure gold designs in various jewellery styles.
Are the stones in your gemstone collection certified?
Yes. For precious gemstones, we provide authenticity certificates upon request.
Do you have bridal jewellery sets available online?
Yes, we carry complete bridal sets (necklace, earrings, bangles, rings) in our collection.
- Policies Related FAQ's
What is your return and exchange timeframe?
Returns or exchanges are accepted within 7 days if the item is unused and in original condition.
What if I receive a damaged or incorrect item?
Report it within 48 hours with photos. We’ll replace or refund at no extra cost.
Are shipping costs refundable if I return an item?
No. Return shipping, COD charges, and gateway fees are non-refundable.